Effective from : 10-June-2025
Welcome to Navi Exports!These Terms and Conditions (“Terms”) govern your use of our website, services, and the transactions you make through our platform. By accessing or using Navi Exports (the “Website”), you agree to comply with these Terms. Please read them carefully.
1. IntroductionNavi Exports is an online marketplace dedicated to facilitating import and export transactions between vendors and customers. We do not own or directly sell the goods listed on our platform but act as a marketplace where vendors can list their products for potential buyers. On behalf of our vendors, we help facilitate the sale and delivery of goods from the vendor to the customer.
2. Marketplace RoleMarketplace: We are solely a marketplace, connecting buyers with third-party vendors (the “Vendors”). We facilitate the transaction process and assist with delivery, but we do not own, sell, or manufacture the products listed on our website.
Vendor Responsibility: The vendors are responsible for the quality, legality, and description of the products listed for sale. We ensure that the vendors comply with all regulations and standards for international trade, but we cannot be held liable for issues arising from product defects, non-compliance with regulations, or any disputes between the buyer and vendor.
On Behalf of Vendors: When you place an order on our website, we act on behalf of the vendor to process and deliver the product to you. While we coordinate and manage the logistics, the transaction and supply of the product are done in conjunction with the vendor.
Delivery and Insurance: We ensure the safe delivery of your goods through trusted logistics providers. Every order placed on our platform is insured to ensure that the product reaches you in the best possible condition. In the event of damage, loss, or delays during transit, we will work with the delivery service provider and insurance companies to resolve the issue.
Shipping and Customs: We manage the coordination of international shipping and customs clearance, ensuring that all necessary documentation is provided. However, customers are responsible for any additional duties or taxes imposed by local authorities at the destination.
Transaction Processing: All payments are processed securely through our platform. Prices listed on the website are final, and additional fees such as shipping, taxes, or customs duties may apply depending on the location of the buyer.
Currency and Payment Methods: Payments for orders are processed in the currency specified on the website. We accept various payment methods, including credit/debit cards and other secure online payment systems.
Return Policy: Return policies vary depending on the vendor. However, all returns must comply with the vendor’s return policy, which will be provided during checkout. In cases where the product is damaged or not as described, we will work with the vendor to ensure you receive a satisfactory resolution.
Refunds: Refunds will only be processed in accordance with the vendor’s return policy. In case of product damage or non-delivery, we will coordinate with the vendor and relevant insurance to process the refund on your behalf.
Account Information: You are responsible for providing accurate and up-to-date information when creating an account on our website. Any changes to your information, such as shipping addresses or payment methods, should be updated promptly.
Lawful Use: You agree to use our platform for lawful purposes only. You must not engage in any activity that may harm the operation of our website or disrupt the marketplace environment, including attempting to access any unauthorized data or systems.
All content on the Website, including text, images, graphics, logos, and trademarks, is owned by Navi Exports or its licensors. You may not use, modify, or distribute any content from our site without express permission.
8. Limitation of LiabilityIndemnity: While we strive to ensure a seamless experience for our customers, Navi Exports is not liable for any issues related to the products sold by the vendors, including product defects, delays, or other issues not related to our services.
Third-Party Service Providers: We are not responsible for the actions of third-party service providers, such as freight forwarders, shipping companies, or insurers, although we ensure that all partners meet our quality standards.
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data. By using our services, you consent to the practices described in the Privacy Policy.
10. Amendments to TermsWe may update or modify these Terms and Conditions at any time. When such changes are made, we will post the updated version on this page, and the changes will take effect as soon as they are posted. It is your responsibility to review these Terms periodically to stay informed of any updates.
11. Governing LawThese Terms and Conditions shall be governed by and construed in accordance with the laws of Jaipur Rajasthan, without regard to its conflict of laws principles. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Jaipur Rajasthan.
12. Contact UsIf you have any questions about these Terms and Conditions, please contact us:
Email: [email protected]
Phone: +91-8696262448
Address: Software Building, Sitapura,
Jaipur-Rajasthan-302022
By using the Navi Exports platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.