Effective from : 10-June-2025
At Navi Exports , we are committed to ensuring your satisfaction with every purchase. As a marketplace facilitating import and export transactions, we work on behalf of our trusted vendors to ensure that products are delivered to you in excellent condition. This Return & Refund Policy outlines the process for returns, exchanges, and refunds in the event of issues with your order.You may be eligible for a return or refund under the following circumstances:
Damaged or Defective Products: If the product you received is damaged, defective, or not as described, you are eligible for a return and refund.
Incorrect Products: If you receive the wrong product (i.e., not the item you ordered), we will process a return and refund.
Lost in Transit: If your order is lost during transit, we will ensure a full refund or replacement.
Missing Items: If any items are missing from your order, please notify us immediately so we can resolve the issue.
Note: If the item is not defective or damaged, and the issue is due to buyer's remorse (e.g., change of mind), returns may not be accepted. Always ensure that the product matches your order before confirming the purchase.
To initiate a return, please follow these steps:
Contact Us: Notify us within 5 days from receiving the product by emailing us at [email protected].
Provide Information: Provide details about the product, the reason for the return, and a photo of the item (if damaged or defective).
Return Authorization: Once your return request is reviewed, we will issue a return authorization and provide instructions for returning the product. Ensure the product is securely packed for return to prevent further damage.
Return Shipping Costs: The return shipping cost may be covered by Navi Exports if the return is due to a defect or error on our part. Otherwise, the return shipping costs may be the responsibility of the buyer.
Important: Ensure that the product is returned in its original condition with all packaging, tags, and accessories, as applicable.
Once the return has been received and inspected, we will process your refund. The following conditions apply:
Refunds for Defective or Incorrect Products: Full refunds will be issued for products that are defective, damaged, or incorrect, including the cost of shipping.
Refund Method: Refunds will be issued to the original payment method used during purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Refund Timeframe: Once the return is approved and processed, refunds typically take [Insert time frame, e.g., 7-10 business days] to appear in your account.
If you wish to exchange a product for a different one, please contact us with the details of the item you would like to exchange. Exchanges are subject to product availability. In case the item is out of stock, we will process a refund as per the conditions mentioned above.
5. Non-Returnable ProductsThe following products are non-returnable and non-refundable:
Perishable goods (e.g., food, flowers)
Products that have been used or damaged by the customer
Custom or personalized items
Digital downloads or services
We ensure the safe delivery of your products with reliable shipping and insurance. In the event of issues such as delays or damages during shipping:
Shipping Delays: Shipping delays are often caused by external factors, such as customs, weather, or postal service issues. While we strive for timely delivery, we are not responsible for delays beyond our control.
Damaged Goods During Shipping: If the product arrives damaged, please notify us within [Insert time frame, e.g., 48 hours] of receiving the product, and we will arrange for a return and issue a refund or replacement.
By purchasing from Navi Exports, you agree to the following:
You are responsible for providing accurate shipping details when placing your order.
You must inspect the product immediately upon delivery and report any damage or defects promptly.
You must ensure that you comply with any local customs regulations when importing goods.
If you have any questions regarding the return and refund process or need assistance, please contact our customer support team:
Email: [email protected]
Phone: +91-8696262448
Address: Software Building, Sitapura,
Jaipur-Rajasthan-302022
We are here to help and will do our best to ensure a smooth return and refund process.